Valley Hospital Giftshop
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Baby & Gift Registry
Placing an Order
An account is not necessary to place your first order with us. Simply choose the item you wish to purchase and click the "Add to Cart" button. You will be stepped through the checkout process for your item(s). During the checkout process, you will enter information necessary to create your account. This information will be available in your account the next time you place an order with us.
Completing the ordering and checkout process will establish an account for you (for new customers).
At any time after your order is complete, you can log into "Your Account" to track the status of your order. To place an order, follow these simple steps:
We accept the following major credit cards: Discover Card, Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases with The Hospital Store. Please be sure to provide your exact billing address and telephone number (as they appear on your credit card statement). Incorrect information may cause a delay in processing your order or failure to complete your order request.
Charging Your Credit Card
Upon acceptance of your order, your credit card will be authorized for the full order amount but not charged. Once there is shipment confirmation, your credit card will be charged for only the shipped items including any prorated amounts for shipping and handling charges and any applicable taxes.
While we make every attempt to fill all orders placed, some items may be delayed or backordered. If this is the case, you will receive notification via email.
If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, subject to our published cancellation policies. If we do not hear from you before we ship the item(s), we will assume you have agreed to the shipment delay.
If we cannot confirm shipment of your requested item(s) within six days of the order date, delay notice or backorder notification (whichever is greater), a cancellation for any unshipped item(s) will be processed automatically on the seventh day from your order date. You will receive notification of this cancellation via email.
Please feel free to place a new order at any time.
To provide you with the highest level of service, your items may ship from multiple locations. For this reason, shipping rates may be calculated after you place items in your shopping cart.
Your order will arrive based on the shipping timeframe quoted on the site + delivery timeframe for each item. If multiple items are ordered, they may ship from different locations, so items may arrive at different times.
The delivery timeframe for each item will also vary based on the item and shipping method.
All shipping timeframes are quoted below in business days.
At this time, many items in our store require shipping by carriers that cannot support delivery outside the United States. We suggest that our members who live outside the 50 states send their orders to a family member with an address in the 50 states.
Standard Shipping and Handling may include delivery via Priority Mail or US Postal Service, DHL or UPS. Orders placed are not guaranteed to be delivered within a certain timeframe and may take up to 2 weeks to arrive plus the shipping timeframes quoted on the site.
Delays
While we make every attempt to fill all orders placed, an order may be delayed or backordered. If a delay or backorder occurs you will receive notification via email.
If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, provided that the item(s) has not shipped. If we do not hear from you before we ship the items, we will assume you have agreed to the shipment delay.
If we cannot deliver your item(s) within 30 days of the order date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any unshipped portion of your order. Please allow up to two billing cycles for the refund credit to appear on your credit card statement.
Please feel free to place a new order, at any time.
An account is not necessary to place your first order with us. Simply choose the item you wish to purchase and click the "Add to Cart" button. You will be stepped through the checkout process for your item(s). During the checkout process, you will enter information necessary to create your account. This information will be available in your account the next time you place an order with us.
Completing the ordering and checkout process will establish an account for you (for new customers).
At any time after your order is complete, you can log into "Your Account" to track the status of your order. To place an order, follow these simple steps:
- Browse the storefront until you find the item you wish to purchase.
- Click on "Add to Cart" from the product that you would like to purchase.
- You will proceed to the shopping cart. (To continue shopping, click the 'Continue Shopping' button.)
- Once you have verified the products you wish to purchase, click the "Checkout" button. (To change quantity, enter the desired amount and click the "update" link.
- Choose the "New Customer Sign-In" to create an account if you have never placed an order with us before. (Click "Returning Customer", if you have placed an order before).
- Enter Contact Information, Credit Card Information, and Billing Address and then click "Continue".
- Add a Shipping Address for your order (if different than the billing address) then click "Continue".
- If you have a coupon or certificate, please ensure to click the "Coupon, In-store Credit or Gift Certificate" link on the Order Review Page.
- To change shipping methods, click the "Shipping" link located on the Order Review Page. (If you are not given the option to change the shipping method, only one method is available for that item.)
- Review your order on the Order Review Page. Please ensure that any discounts submitted are appearing correctly.
- Click "Submit" to complete your order.
- Print the Checkout Page for your records.
We accept the following major credit cards: Discover Card, Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases with The Hospital Store. Please be sure to provide your exact billing address and telephone number (as they appear on your credit card statement). Incorrect information may cause a delay in processing your order or failure to complete your order request.
Charging Your Credit Card
Upon acceptance of your order, your credit card will be authorized for the full order amount but not charged. Once there is shipment confirmation, your credit card will be charged for only the shipped items including any prorated amounts for shipping and handling charges and any applicable taxes.
While we make every attempt to fill all orders placed, some items may be delayed or backordered. If this is the case, you will receive notification via email.
If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, subject to our published cancellation policies. If we do not hear from you before we ship the item(s), we will assume you have agreed to the shipment delay.
If we cannot confirm shipment of your requested item(s) within six days of the order date, delay notice or backorder notification (whichever is greater), a cancellation for any unshipped item(s) will be processed automatically on the seventh day from your order date. You will receive notification of this cancellation via email.
Please feel free to place a new order at any time.
Shipping Information
To provide you with the highest level of service, your items may ship from multiple locations. For this reason, shipping rates may be calculated after you place items in your shopping cart.
Your order will arrive based on the shipping timeframe quoted on the site + delivery timeframe for each item. If multiple items are ordered, they may ship from different locations, so items may arrive at different times.
The delivery timeframe for each item will also vary based on the item and shipping method.
All shipping timeframes are quoted below in business days.
At this time, many items in our store require shipping by carriers that cannot support delivery outside the United States. We suggest that our members who live outside the 50 states send their orders to a family member with an address in the 50 states.
Standard Shipping and Handling may include delivery via Priority Mail or US Postal Service, DHL or UPS. Orders placed are not guaranteed to be delivered within a certain timeframe and may take up to 2 weeks to arrive plus the shipping timeframes quoted on the site.
Delays
While we make every attempt to fill all orders placed, an order may be delayed or backordered. If a delay or backorder occurs you will receive notification via email.
If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, provided that the item(s) has not shipped. If we do not hear from you before we ship the items, we will assume you have agreed to the shipment delay.
If we cannot deliver your item(s) within 30 days of the order date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any unshipped portion of your order. Please allow up to two billing cycles for the refund credit to appear on your credit card statement.
Please feel free to place a new order, at any time.
Order Information
- View and track your previous orders.
- Questions about your orders?
Shipping & Returns
- Shipping Information
- Need to return an item? Check out our
Returns Policy first.
Help Information
- New customer? Learn about searching,
browsing, and shopping at our store. - Forgot your password?
The product on the Valley Marketplace is neither sold or endorsed by the Valley Health System. VHS cannot guarantee that such product will produce any improved medical results and is providing this service to you merely as a convenience. By purchasing such product, you agree to release VHS from any and all liability associated with the use of this product. VHS expressly disclaims any representative and warranty of any kind, whether expressed or implied, including and without limitations, the warranty or merchantability and fitness for a particular purpose for such product.
